Privacy Policy

Moto British (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or use our services.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our service to you.

A. Personal Information (Information you provide to us):

This includes information you actively provide when placing an order, creating an account, or using our chat support:

  • Identification Data: Name, email address, phone number.
  • Transaction Data: Shipping address, billing address, payment details (processed securely by third-party payment processors like Stripe or PayPal; we do not store full payment card details).
  • Customization Data: Specific measurements, design choices, and personal logos required for custom-made products (suits, jackets, etc.).

B. Usage Data (Information collected automatically):

This data is collected when you access the website:

  • Device Data: IP address, browser type, operating system, unique device identifiers.
  • Activity Data: Pages viewed, time spent on pages, referral sources, and click paths on the website.

C. Tracking and Cookies Data:

We use cookies and similar tracking technologies to monitor the activity on our Service and hold certain information.

  • Google Analytics/Tag: Used to measure website traffic, analyze user behaviour, and understand which products are popular.
  • Facebook Pixel: Used to measure the effectiveness of our advertising by understanding the actions people take on our website, such as viewing content or making a purchase.
  • Live Chat Support: Used to facilitate real-time communication with you, collect contact information (if provided), and record chat transcripts for quality purposes.

2. How We Use Your Information

We use the collected data for various purposes:

  • Order Fulfillment: To process your transactions, manufacture custom products (using your measurements), and deliver your purchased items.
  • Customer Service: To provide and maintain our Service, manage your account, and respond to your inquiries via email or live chat.
  • Marketing: To send you promotional materials, newsletters, and offers (you can opt-out at any time).
  • Analytics & Improvement: To monitor and analyze Usage Data to improve our website’s functionality, user experience, and product offerings.
  • Advertising Effectiveness: To track and optimize our digital advertising campaigns (via Facebook Pixel and Google Tag).
  • Legal Compliance: To comply with legal obligations and protect against fraud.

3. Sharing Your Information

We may share your personal information with the following categories of third parties:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping carriers (to fulfill orders), and IT service providers.
  • Analytics and Advertising Partners: Google (for Analytics/Tag) and Meta/Facebook (for Pixel) to help us understand and improve our marketing.
  • Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. International Data Transfers (UK, EU, US)

Since our customers are located in the UK, EU, and US, and we rely on global service providers, your information may be processed or stored outside of your country of residence.

  • For EU and UK Users: We ensure that any transfer of Personal Data outside of the EEA/UK is governed by appropriate safeguards, such as standard contractual clauses approved by the European Commission or the UK government, as applicable.
  • For US Users: We comply with applicable state and federal laws regarding data transfer and protection.

5. Your Data Protection Rights

Depending on your jurisdiction (e.g., GDPR in the EU/UK, CCPA in California), you may have the following rights regarding your Personal Data:

  • The Right to Access: Request copies of your personal data.
  • The Right to Rectification: Request that we correct any information you believe is inaccurate.
  • The Right to Erasure (“Right to be Forgotten”): Request that we delete your personal data, under certain conditions.
  • The Right to Object: Object to our processing of your personal data.

To exercise any of these rights, please contact us using the contact details provided below.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy.
7. Contact Us (Revised)

If you have any questions about this Privacy Policy, please contact us:
Motobritish Ltd
Address: Office 16898 182-184 High Street North, East Ham, London, E6 2JA UK
Email: support@motobritish.co.uk
Phone: +44 784 8142 648